- Homecare service
Agape Care Solutions
Assessment report published 22 April 2026
Contents
Ratings
Our view of the service
Agape Care Solutions is a service providing care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects services where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection, there were 27 people receiving personal care. The inspection took place between 12 March 2026 and 16 March 2026.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
Staff received training and supervision to support them in their roles. People received their medicines as prescribed and there were safe procedures in place to ensure this was carried out correctly. The service learned from accidents, incidents and events. People had access to health and social care professionals to ensure their wellbeing was supported. Staff were kind and caring, treating people with dignity and respect. Staff felt supported and appreciated by management. Care plans and risk assessments were person centred, and enabled staff to support people effectively. These were reviewed regularly. However, the provider had not always assessed people’s capacity in relation to some decisions.
People's experience of this service
People and their relatives spoke positively about the care provided and management of the service. A relative told us staff were, “Extremely friendly, always have a smile on their face. [Person] is very happy to see them. They are so good for [person]. It seems more than a job to them.” Another relative said staff were, “cheerful and helpful.”