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Bluebird Care Lancaster and South Lakeland Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 February 2020

About the service

Bluebird Care (Lancaster and South Lakeland) is a domiciliary care service providing personal care, home help and companionship to people with a variety of needs. At the time of the inspection, the service was supporting 63 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us the service was safe. Staff understood how to keep people safe and who to report any concerns to. The service managed risks appropriately. Where something went wrong, the provider used this as a learning opportunity to make improvements and reduce the risk of similar incidents happening again.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received effective support from staff who received a thorough induction and training to prepare them for their roles. The service worked with other agencies and supported people to maintain good health and access healthcare services.

People were very positive about the caring approach of staff. Staff recognised, respected and valued people as individuals. People received support from a consistent staff team which enabled them to get to know each other well and build good caring relationships.

People received care and support that was personalised to them. Staff used detailed assessments to identify people’s needs and preferences and worked to ensure people were happy with their care.. If people were not happy, they were confident they could speak with staff to make improvements. The service made sure people were supported to communicate and staff supported people to avoid social isolation.

The service was led by a manager and senior staff who people and staff described as approachable and caring. The culture at the service was open and inclusive. Senior staff understood their responsibilities and monitored the quality of the service using a range of systems. Where areas for improvement were identified, the manager took action to make improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 February 2020

The service remained good.

Details are in our safe findings below.

Effective

Good

Updated 29 February 2020

The service remained good.

Details are in our effective findings below.

Caring

Good

Updated 29 February 2020

The service remained good.

Details are in our caring findings below.

Responsive

Good

Updated 29 February 2020

The service remained good.

Details are in our responsive findings below.

Well-led

Good

Updated 29 February 2020

The service remained good.

Details are in our well-Led findings below.