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Inspection Summary


Overall summary & rating

Good

Updated 6 April 2019

About the service

Lindum is a care home that offers care and support for up to three people with Learning disabilities or autistic spectrum disorders and or physical disability.

There were three people using the service at the time of our visit.

The care service was meeting the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service

• People were happy living at Lindum. They felt safe and liked the staff who supported them. Staff enjoyed their work and were proud of the service.

• Staff knew about safeguarding and how to protect people from abuse and avoidable harm.

• Risk was assessed and managed so that people could continue doing the things they liked to do.

• Staff knew people extremely well. They knew what made them happy and sad and about the things that may trigger risky behaviour and the best way to a manage this.

• Staff managed medicines in a safe way.

• There was a consistent staff group matched to the needs of people. This meant that people received the support they required from staff who knew them very well.

• Staff were recruited in a safe way to make sure that only staff with the right skills and characteristics were employed.

• Regular maintenance and checks were carried out on the premises and equipment to make sure it was in safe working order.

• The service was clean and tidy and staff knew how to prevent and control infection.

• Staff had the right skills, experience and support to meet people’s needs.

• People were supported to maintain a healthy weight and had a balanced diet with a choice of meals that they had chosen.

• Staff knew how to recognise changes in people’s health and wellbeing and sought medical advice as soon as this was required.

• The premises met people’s needs and provided a safe, comfortable and homely environment.

• Staff followed the principles of the Mental Capacity Act 2005 and associated Deprivation of Liberty Standards. This meant that people's liberty was only deprived following authorisation and a best interest decision.

• People felt cared about by staff. They had developed positive relationships and were treated with kindness and respect.

• Staff had time to spend with people and supported them to do the things they liked to do.

• People received support from advocates to make sure that care and support was being provided in their best interests.

• Staff protected people’s privacy and dignity and promoted their independence.

• People were supported to maintain relationships with their family members.

• People received care and support which was personalised to suit their needs and preferences.

• They were able to pursue their hobbies and interests including holidays.

• People were supported to raise concerns should they need to.

• People and staff felt supported by the registered managers.

• The staff team enjoyed working together and supported each other and the registered manager.

• The quality of the service was monitored and people were asked for their feedback and this was acted upon.

• Staff worked in partnership with other professionals and organisations to make sure that people received joined up care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

At the last inspection we rated this service Good (report published on 15 July 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 6 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 6 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 6 April 2019

The service was responsive

Details are in our Responsive findings below

Well-led

Good

Updated 6 April 2019

The service was well-led

Details are in our Well-Led findings below.