Archived: Lifeline South Kirklees

We do not currently rate independent standalone substance misuse services.

We found the following areas of good practice:

• All clients were protected from potential harm and abuse. The service had enough staff with the right training and support to deliver safe and effective care. Regular assessment of environmental risk ensured facilities and equipment were safe for clients and staff. The culture of the service promoted incident reporting, prompt investigation and shared learning.

• Staff provided care and treatment that was effective, recovery focussed and met the individual needs of clients. The service delivered care and treatment in line with national guidance. Staff were skilled and knowledgeable. The service supported staff with regular supervision and annual appraisal.

• Staff inspired confidence in clients and carers. Staff treated clients with kindness and dignity. Relationships were built on a mutual respect for each other. The service valued feedback from clients and carers.

• The service was responsive to the needs of all clients. The service had a range of facilities and access to partnership services to meet the individual needs of clients. The service received 21 compliments and no formal complaints.

• The governance systems in place ensured the delivery of safe and high quality care. Leadership was good and the service promoted an honest and open culture. Staff felt supported and listened to. The service embraced carer and family involvement.

However, we also found the following issue that the service provider needs to improve:

• The provider should ensure client care records provide a detailed assessment of substance misuse and prescribing rationale. All client care records should reflect clients’ preferences for care and treatment.