• Hospital
  • Independent hospital

Lycahealth Orpington Limited

Overall: Good read more about inspection ratings

Ground Floor, Enso House, Crayfields Business Park, 3 Mill Lane, Orpington, Kent, BR5 3TW (01689) 490111

Provided and run by:
LycaHealth Orpington Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Lycahealth Orpington Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Lycahealth Orpington Limited, you can give feedback on this service.

4 February 2022

During a routine inspection

We had not previously inspected this service. We rated it good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.


  • Staff did not always ensure all paper patient records were stored securely.
  • Fire safety procedures and audits had not identified existing safety risks.
  • Completion rates for mandatory training were relatively low.
  • Not all staff had an up to date appraisal.
  • The key to the MRI scanning room was not in a locked cupboard which meant non-authorised staff could potentially gain access to the scanning room.
  • The service did not have cleaning records for staff to complete for cleaning of the MRI and CT scanning rooms.
  • There was no system in place to ensure the emergency resuscitation bag was secured from tampering.
  • There was no system in place to monitor the wellbeing of patients who failed to attend a planned outpatient appointment.

Following our inspection, the provider told us they took action to address all items identified for improvement.