We carried out a review of the data available to us about Right at Home Colchester and District on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Right at Home Colchester and District, you can give feedback on this service.
People's experience of using this service:
People told us the care and support they received was good. They told us the staff provided care that was safe. Staff received training in safeguarding and knew how to report their concerns correctly.
People were supported by consistent staff, that came at the agreed times and stayed for the duration of the visit. The registered manager allocated travel time to ensure care staff had adequate time to travel to their next visit.
Staff received regular training, relevant to their roles. The registered manager observed their practice to help ensure staff provided care that was in line with the company's core values. People were involved in the development and ongoing review of their care and support plans. Risks were assessed, and measures put in place to help minimise or reduce the risk of harm.
People and relatives told us they were happy with the care provided by Right at Home. People said staff were kind and caring. People’s dignity and privacy were promoted and respected.
People and their relatives told us the provider and registered manager were supportive and listened to any feedback or concerns. Complaints were fully investigated and resolved to the satisfaction of the complainant. The service had received many compliments and positive feedback.
People told us the service was responsive to their needs and were very inclusive, making sure people received their care in a personalised way.
The provider and registered manager ensured they were up to date with any changes in legislation and that these were implemented into everyday good practice. Staff received regular updates and information
through regular meetings.
The provider and registered manager had robust quality monitoring systems and processes in place. Feedback was regularly sought to drive continuous improvement. The management team were well supported by the regional office staff.
Rating at last inspection: The service was last inspected 10 March 2017 and was rated good.
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service.
Right at Home Colchester and District is a domiciliary care service that provides care and support to people living their own homes. The service operates in Colchester and the surrounding villages of Essex. At the time of our inspection there were approximately 30 people using the service.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe because staff had the information needed to recognise abuse and keep people safe.
People received safe care that met their assessed needs and the provider had processes in place to manage risk.
There were sufficient staff who had been recruited safely and who had the correct skills to provide care and support in ways that people preferred.
The provider had clear systems in place to manage medicines so that people were supported to take their prescribed medicines safely.
The Care Quality Commission (CQC) monitors the operation of the Mental Capacity Act (MCA) 2005 and we found that the provider was following the MCA code of practice. The registered manager had a good understanding of the need to ensure people had the capacity to consent to their care and support.
People were supported effectively with their health needs. The registered manager supported staff to provide care that took people’s wishes into account and staff understood their responsibility to treat people as individuals.
People were treated with kindness and respect by staff who knew them well. Staff respected people’s choices and took their preferences into account when providing care and support.
Staff were supported by the management team to provide care that met people’s needs.
The provider had systems in place to check the quality of the service and take the views of people into account to make improvements to the service. There were systems in place for people to raise concerns and there were opportunities available for people to give their feedback about the service.