During an assessment under our new approach
Right at Home Care-Colchester is a domiciliary care service registered to provide personal care to individuals living in their own homes. At the time of our assessment there were 29 people receiving a regulated activity. CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene. Where they do provide personal care, we also consider any wider social care provided during our assessment. At this assessment we looked at all the key questions and all the quality statements.
Date of assessment: 04 August to 03 September 2026.
This was a comprehensive assessment covering all quality statements. At our last inspection we rated this service a good.
At this inspection we found Right at Home Care offered a good, consistent service to people. People worked in partnership with the care provider to develop and tailor the service to meet their needs.
During the assessment we spoke with 5 staff, 8 people and their relatives and other stakeholders such as health and social care professionals to get their feedback about how people’s personal care needs were being met. This also included speaking to the registered manager, and compliance officer. We reviewed documentation including policies, care records, training records, recruitment files, governance records, and procedures.
The provider’s systems and processes in place were effective in assessing, monitoring, and improving the quality of the service. The management team had good systems and processes and could evidence they had taken action to continually improve the service. Accidents and incidents were analysed, and trends and patterns were identified to mitigate future risks and improve the quality of the service.
Staff worked in partnership with people, families, and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff spoke positively about their work and we found there was a shared ethos of kindness and compassion amongst the care team. Staff members were supportive of each other and told us how they wanted the best outcomes for people they supported. Care plans were person centred, highly detailed and clear for staff to follow.
Staff wellbeing and development was prioritised. Staff were well supported in their role and felt valued. There were staff recognition schemes in place and staff had access to opportunities to develop their skills and knowledge. A comprehensive training programme was in place and staff were supported with career progression. There was a clear culture of openness and positivity.