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Inspection Summary

Overall summary & rating


Updated 18 May 2019

About the service:

Phoenix House is a care home providing personal care and support for people with learning disabilities and complex needs. The care home is registered for nine people. At the time of this inspection there were five people using the service. Each person lived in their own self-contained flat.

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service:

People were protected from avoidable harm and abuse.

People’s risks were assessed, and plans were in place to minimise the risks.

Staff were recruited safely and were supported to carry out their role with training, supervision and appraisals.

People’s care needs were assessed before they began to use the service to ensure the appropriate support could be given.

People were supported with their healthcare needs and their medicines were managed safely.

The service involved relatives in decisions about the care.

Care was planned to maximise the choice and control people had over their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff knew how to provide an equitable service.

People received personalised care which included their preferences and outcomes.

Staff and relatives gave positive feedback about the management of the service.

A variety of quality checks were carried out to identify areas for improvement.

We made two recommendations around record-keeping and medicine audits.

Rating at last inspection:

Requires Improvement (report published on 08 June 2018).

Why we inspected:

This was a scheduled inspection based on the previous rating.

Follow up:

We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 18 May 2019

The service was safe

Details are in our Safe findings below.



Updated 18 May 2019

The service was effective

Details are in our Effective findings below.



Updated 18 May 2019

The service was caring

Details are in our Caring findings below.



Updated 18 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 18 May 2019

The service was well-led

Details are in our Well-Led findings below.