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Archived: Kingston House Good

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 28 December 2019

About the service

Kingston House is a supported living service. Kingston House is a collection of 30 self-contained flats with an adjoining central communal area for people to access. At the time of the inspection the service was providing personal care to eight people all of whom had learning disabilities.

Not everyone who used the service received personal care, CQC only inspects where people receive personal care. Personal care is support related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people to live meaningful lives that include control, choice, and independence.

People’s experience of using this service and what we found

People were consulted regarding the development of their care, through reviews and surveys. The manager had implemented a new quality assurance system to better identify where improvements in care delivery are needed.

The manager told us they were working to develop a more open culture. The staff had a good level of training and were equipped to meet the needs of people using the service.

We found the care delivery was person-centred including involvement from people using the service. Communication was promoted to ensure people were able to effectively communicate and become involved in their care. The service promoted the maintenance and development of relationships of people with others of importance to them.

Professionals and relatives of people using the service told us people were safe. The service ensured staff were recruited safely and there were sufficient numbers of staff supporting people. The service managed risk in a proactive manner while allowing people using the service to continue with new experiences.

People were supported to have maximum choice and control of their lives and staff supported support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service did apply the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this location was Good (published 06 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 28 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 28 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 28 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 28 December 2019

The service was not always well-led.

Details are in our well-Led findings below.