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Archived: Continued Care from Oakville Limited

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 11 December 2012

During a routine inspection

We spoke with seven people who used the service. Everyone we spoke with told us they were completely satisfied with the care and support they received from the agency. We saw records that showed people who used the service and their relatives, were involved in developing their care plans. People we spoke with said they understood their care plans and that staff had explained things to them in detail.

People told us that staff were knowledgeable regarding their support needs. They said they were treated extremely well by �kind, considerate and respectable� care workers. Everyone told us that if they had a complaint they would contact the manager, who they knew by name, and they were confident it would be dealt with properly.

We looked at people�s care records. We found records were accurate, up to date and regularly reviewed. We looked at staff records and found staff were well trained and saw there were good systems in place to ensure they were well supported in their work.

Staff talked positively about their work and were proud of the quality of care they provided. One member of staff told us that because Settle is a small town, people knew one another and often people they had grown up with, were now people they were supporting. This they thought helped to establish a trusting relationship and that the reputation of the agency was reliant on the quality of the care staff delivered.