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Archived: Continued Care from Oakville Limited

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All reports

Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 3 January 2013
Inspection Report published 3 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 December 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff we spoke with said they received good support from the management team. They said they received supervision and ‘spot checks’ were carried out to check on their performance and practices. They also said they had an appraisal each year and were able to identify training needs and opportunities for professional development.

Staff told us they had opportunities to attend staff meetings and a wide variety of training events. One member of staff told us, “The training is really good. The owner invests time into making sure we have the right skills to do our job.” Another member of staff told us, “We are very well supported by the agency." They went on to explain how the manager cared about the staff working for the agency as well as she did about about the people using the service.”

All staff we spoke with said how they enjoyed their work and felt they were making a difference to peoples’ lives by supporting them to live independently.

The manager told us all necessary staff training such as moving and handling, safeguarding, first aid and medication awareness was up to date. Each staff member had a file containing details of the training they had completed. The manager regularly assessed staff training needs and could see when updates were due. We looked at staff training records and could see that training updates were given promptly and when needed.

Staff were given the opportunity to get together to discuss feedback from people who use the service and/or their relatives, care and support issues and any information updates from the organisation.