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Archived: Continued Care from Oakville Limited

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All reports

Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 3 January 2013
Inspection Report published 3 January 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 December 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service had no concerns over their safety. They said they felt reassured by the professionalism of all the staff and the manager.

Staff we spoke with said they had received safeguarding training, and told us they understood how to report any concerns or allegations of abuse. Staff said they would report any concerns or allegations of abuse to the manager or other senior managers if appropriate and told us they were confident that any issues would be dealt with appropriately.

We looked at staff training records and saw that training on safeguarding vulnerable adults and children had been given to staff. The manager said training on safeguarding was always covered on induction and staff were made aware of the safeguarding policy and procedures. Incidents and concerns had been referred to the appropriate agencies and action taken where required. This showed that the procedures in place were being used to protect people who used the service.