Hackenthorpe Lodge SARC

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes

We assessed 1 quality statement under this key question. Patients had timely access to the service and staff took account of their individual needs.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Patients could access the service 24 hours a day, 7 days a week either by self- referral or referral by protection agencies. There was a helpful website giving patients detailed information about the service and how to make an appointment and included an easy read guide for young people. Staff told us they used social media and attended local university freshers’ fairs and the Leeds festival to promote the service more widely to people.

Staff worked hard to ensure critical forensic timescales were met and any delays to patient care were closely monitored by managers each day.

Hackenthorpe Lodge was the region’s accessible SARC. There was on-site parking close to the building, although no dedicated disabled parking bays were available. A separate entrance was available via a ramp for wheelchair users and internal corridors and doors were wide making them accessible.

There was a spacious and accessible forensic suite, with a toilet with grab rails and emergency pull cord. Both examination rooms had couches that could accommodate bariatric patients. However, there was no portable hearing loop to assist patients with hearing aids, and none of the information about the SARC was available in other languages or formats. The manager was unsure if a disability access audit had been completed to ensure the premises met the requirements of the Equality Act 2010 but assured us this would be investigated.

Staff completed regular training on equality and diversity and records we viewed showed that patients were asked about their sexuality, disability and religious needs so that staff could take these into account in the delivery of care.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.