- Community healthcare service
Hackenthorpe Lodge SARC
Report from 12 May 2025 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 27 May 2025.
Hackenthorpe Lodge Sexual Assault Referral Centre (SARC) offers clinical, practical and emotional support to adults and young people aged 16 and 17, who have experienced sexual assault including rape. The centre is staffed by forensically trained clinicians and crisis workers, and is available 24hours a day, 7 days a week.
The SARC is managed by Mountain Healthcare Limited and is commissioned jointly by the NHS and the police.
During the inspection we spoke with the associate head of healthcare, the regional contracts director, a crisis worker and one of the sexual offences’ examiners. We checked the premises for access, fire safety and cleanliness. We reviewed the SARC’s policies and procedures, and other records about how the service was managed.
We assessed 9 quality statements in total under the safe, effective, caring, responsive and well-led key questions. We found the provider had met the regulations and evidence showed that people received a good standard of care and treatment. There were effective systems in place to ensure patient safety, including safeguarding vulnerable people and managing risks to patients and staff. Patients’ needs were assessed, and care was planned and delivered in line with current best practice guidance. The premises were well maintained, and infection prevention and control were managed well. There was a systematic programme of clinical and internal audits to monitor quality, and staff received good support.