Casa Suite SARC

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes

We assessed 1 quality statements under this key question. Patients had timely access to the service and staff took account of their individual needs.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

The service was available to all adults or young people aged 16 and above, regardless of where the sexual assault had taken place. Referrals could be made by the police, self-referral or other organisations such as health and social care services. There was a helpful website giving patients detailed information about the service and how to make an appointment. An easy read guide for young people and a specific booklet with information for vulnerable migrants was also available on the site.

There was on-site parking close to the building, although there were no dedicated disabled parking bays in the car park. Patients had level access to the premises and an accessible toilet. A portable hearing loop was available to assist those with hearing impairments. Home visits could be arranged for patients who could not to travel easily to the SARC, and staff had access to a portable colposcope.

Staff had access to translation services although we found that there was limited information available about the service in other languages for those who did not speak or understand English.

The manager had been working hard to promote the service more widely in the community. For example, she had engaged with local organisations such as Andy Man’s club and The Men in Sheds club. She had visited community settings such as pubs, barbers and gyms to explain the service to staff and provide leaflets and stickers for distribution. She had also attended meetings with Hull Sisters a service specifically for Black and minority ethnic women. Staff had recently attended Leeds music festival to promote the service to younger people and work was in progress to develop a specific pathway for prisoners.

Staff completed regular training on equality and diversity, and records we viewed showed that patients were asked about their sexuality, disability, preferred pronouns and religious needs so that staff could take these into account in the delivery of care.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.