Casa Suite SARC

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement under the caring key question. Patients were treated with compassion, dignity, and respect. Staff protected patients’ privacy and were aware of the importance of confidentiality.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Although we could not speak with patients directly, we reviewed the results from patients’ feedback responses in the previous year to our inspection. Patients were positive about all aspects of the service provided. One stated, ‘I was very lost before I came, and now feel 100x better’. Others stated that staff had understood their needs well and made them feel safe and listened to.

Patients attending the SARC were always welcomed personally by the crisis worker at the door, who took time to explain how the service worked and their role in supporting them throughout their visit. Staff gave us examples of how they supported patients to undergo their examinations such as allowing them to listen to podcasts and singing with them. Staff kept a packet of cigarettes that could be offered to smokers if it helped them relax. One staff member told us of the additional support and care she had given a homeless patient who had attended the SARC, helping them wash and un-matt their hair. Another, of how she had helped a patient following their collapse on site.

Access to the building was discreet and only one patient attended at a time to maintain privacy and reduce DNA contamination risk. Windows in the examination room were frosted to prevent passersby looking in. A bathroom was attached to the examination room allowing patients to shower and change after their examination and they were given a care bag containing toiletries which they could use or take away. A small kitchen was available, and staff were able to offer food and drinks to patients.

A clear process was in place to ensure patient intimate images taken during the examination process were managed securely and confidentially.

Following their visit, patients were given a booklet outlining the treatment they had received, the referrals made and information on a range of counselling and support services that could be contacted. All patients received a telephone call following their visit to check on their welfare and identify any additional care needs.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.