• Care Home
  • Care home

Mountfitchet House

Overall: Outstanding read more about inspection ratings

Coltsfield, Stansted, Essex, CM24 8LH 0333 321 1932

Provided and run by:
Care UK Community Partnerships Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

9 June 2022

During a monthly review of our data

We carried out a review of the data available to us about Mountfitchet House on 9 June 2022. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Mountfitchet House, you can give feedback on this service.

12 January 2021

During an inspection looking at part of the service

Mountfitchet House provides accommodation with personal and nursing care for up to 60 older people including people living with dementia. Care is provided in four separate units, across two floors.

We found the following examples of good practice.

The provider had assigned one member of staff the role of infection prevention and control champion for the service. The member of staff told us they were responsible for completing infection prevention and control audits, monitoring Personal Protective Equipment (PPE) stock levels and ensuring up to date guidance and information was available to all staff.

There was clear signage at the entrance to the service and throughout the building alerting staff and visitors to the outbreak and providing relevant infection prevention and control information.

The provider had increased the frequency of cleaning throughout the service, with particular emphasis on high touch areas such as door handles and light switches

A free standing visitor’s pod was being built in the grounds of the service to provide a separate space for people to safely meet with their relatives in the future.

20 September 2018

During a routine inspection

The inspection took place on 20 September 2018 and was unannounced.

Mountfitchet House is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Mountfitchet House is registered to provide accommodation and personal care with nursing for up to 60 older people who may also have dementia. At the time of our inspection care was provided to 53 people. Care is provided in four units over two floors, residential, residential dementia, dementia and people who have nursing needs.

At the last inspection in 2015, the service was rated Good. At this inspection, we found the service had continued to develop and was therefore rated outstanding.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found the service was very well managed. The registered manager was a strong leader and highly motivated. The service had a full complement of nurses with the necessary skills to meet the needs of the people using the service. This meant people received continuity of care from highly skilled staff. There was an established management team who regularly supported and audited the service to ensure it provided high quality care.

Staff were extremely motivated in their role and felt valued their focus was on the people that used the service. The manager was visible and actively involved in supporting people and staff. Staff morale was high and they felt that their views were valued. The provider worked extremely hard with the management team to ensure all staff felt valued and appreciated.

People were safe because staff supported them to understand how to keep safe and staff knew how to manage risk effectively. Medicines were well managed by staff that had been trained and assessed as competent to administer medicines and there were sufficient numbers of care staff with the correct skills and knowledge to safely meet people’s needs.

Staff had excellent relationships with people who used the service and were attentive to their needs. People’s privacy and dignity was respected at all times. Staff showed empathy and understanding.

The Care Quality Commission monitors the operation of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS) and are required to report on what we find. The MCA sets out what must be done to make sure the human rights of people who may lack mental capacity to make decisions are protected. The DoLS are a code of practice to supplement the main MCA code of practice. Appropriate mental capacity assessments and best interest decisions had been undertaken by relevant professionals. This ensured that the decision was taken in accordance with the Mental Capacity Act.

People had sufficient amounts to eat and drink to ensure their dietary nutritional needs were met. The service worked well with other professionals to ensure that people’s health needs were met. People’s care records showed that, where appropriate, support and guidance was sought from healthcare professionals.

People were encouraged to follow their interests and hobbies and to engage in meaningful person-centred activities. They were supported to keep in contact with their family and friends. People’s care plans were individual and contained information about people’s needs, likes and dislikes and their ability to make decisions.

The service was brightly decorated and stimulating for the people living there. The communal areas were decorated to a high standard were clean and furnished giving an overall homely feel. The outside area had accessible gardens with benches and easy access for people with limited mobility.

People received support that was personalised and tailored to their needs. They were aware of how to complain and there were a number of opportunities available for people to give their feedback about the service.


The management team had systems in place to monitor the quality and safety of the service provided, and to drive improvements where this was required.