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Inspection Summary


Overall summary & rating

Good

Updated 20 October 2017

Sunnyside Residential Home is a care home for up to 14 people. The home specialises in the care of older people. At the time of this inspection there were 12 people living at the home.

At the last inspection in August 2015, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good

People were supported by sufficient numbers of staff to keep them safe and meet their needs. There were policies and procedures in place which minimised the risks of abuse to people. Where concerns had been raised the registered manager had worked in partnership with relevant organisations to make sure people were safe. One person told us, “I feel safe. I have that feeling that whatever happens they will take care of me.”

People were supported by staff who had the skills and knowledge to effectively meet their needs. When required, staff assisted people to access health and social care professionals to ensure they received the care and treatment they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff at the home were kind and caring. People’s privacy was respected and people were able to socialise or spend time in the privacy of their rooms. One person told us, “I like it here. I can have privacy when I want it. You can please yourself.” People were involved in decisions about their care and were able to make choices on a day to day basis.

People received care and support in accordance with their individual wishes and needs. People were able to follow their own routines and make decisions about how they spent their time. There were organised activities arranged each day which people could take part in if they wished to. One person told us, “There’s always plenty to do here.”

There was a registered manager in post who was well supported by the registered provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There were systems in place to monitor the quality of care provided and to seek people’s views. The registered manager was very visible in the home and people felt able to raise concerns. One person said, “I would complain if there was anything to complain about but I always feel very well looked after.”

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 20 October 2017

The service remains Good

Effective

Good

Updated 20 October 2017

The service remains Good

Caring

Good

Updated 20 October 2017

The service remains Good

Responsive

Good

Updated 20 October 2017

The service remains Good

Well-led

Good

Updated 20 October 2017

The service remains Good