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Rose Cottage Nursing Home Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 21 September 2011
Date of Publication: 21 October 2011
Inspection Report published 21 October 2011 PDF


Inspection carried out on 21 September 2011

During a routine inspection

People appreciated the care they received and said they were treated with respect. Some people were cared for in bed and they were less able to express their views. Staff were friendly and they spoke to people appropriately.

People had individual care plans which helped to ensure that staff were aware of each person�s needs and the care they required. However, the plans lacked the detail which would help staff to support people in a person centred way.

People enjoyed the individual attention they received from the home�s activities co-ordinator. However not everybody experienced the same level of engagement. Staff said that they would like to be able to spend more time with people who stayed in their bedrooms during the day.

Staff told us they were meeting people�s needs, but said that changes in the staffing arrangements had affected the quality of service they were able to provide. At lunchtime, we saw that people would benefit from more individual support and attention.

People told us that they felt safe in the home. Arrangements were being made which helped to maintain people�s health and well being. However, some areas such as the bathrooms were not being well checked, which meant that there was a risk to people�s safety.