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Inspection Summary

Overall summary & rating


Updated 15 January 2020

About the service

The Chase Care Centre is registered to provide personal and nursing care for up to 110 people aged 18 and over with a range of complex health and care needs. At the time of our inspection, 93 people were using the service.

The Chase Care Centre is divided over three floors and accommodates people within six separate units, some of which have adapted facilities. The service supports people with complex nursing and residential needs which include supporting young people with brain acquired injuries, people with mental health needs, physical needs and people who are living with dementia. At the time of this inspection one unit (Churchill) was closed for renovation work to be completed.

People's experience of using this service

We received positive feedback about the service and the care people received. People and professionals commented positively about the effectiveness and responsiveness of the support people received. There was evidence that people received good care outcomes and their comments about the service supported these findings.

Systems to ensure people were safeguarded from harm were effective and robust. People were supported by staff who had been trained to identify and report concerns. People were safe because potential risks to their health and wellbeing had been mitigated and were being managed effectively. Staffing levels were appropriate to meet people’s needs. People were supported to take their medicines. Lessons were learnt from incidents to prevent recurrence. Staff followed effective processes to prevent the spread of infections.

The registered manager and staff worked hard to ensure people received effective care to meet their needs. People were supported by staff who had completed the provider's mandatory training and additional specialist training in relevant areas. Staff practice was supported by recognised good practice guidelines.

Staff had respectful, caring and friendly relationships with people they supported. Staff upheld people's dignity and privacy, and they promoted their independence.

People received personalised care and support which met their needs and reflected their


There was a positive and open culture. Staff roles and responsibilities were clear, and staff were supported through regular supervision from the registered manager.

The provider’s quality monitoring processes had improved and now evidenced how they continually worked to further improve the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was Requires Improvement (published 8 November 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found enough improvement had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 15 January 2020

The service was safe.

Details are in our safe findings below.



Updated 15 January 2020

The service was effective.

Details are in our effective findings below.



Updated 15 January 2020

The service was caring.

Details are in our caring findings below.



Updated 15 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 15 January 2020

The service was well-led.

Details are in our well-led findings below.