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Wood Green Nursing Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 11 December 2019

About the service

Wood Green Nursing Home provides accommodation, personal and nursing care for up to 40 people. On the day of the inspection 32 people were in residence.

Wood Green Nursing Home is situated on two floors which are accessed by stairs or a passenger lift. Bedrooms and bathrooms were located on both floors. Communal areas were located on the ground floor and people had access to a garden.

People’s experience of using this service and what we found

The potential risk to people were identified but prompt action to mitigate them was not always taken. Risk assessments and safety checks relating to the environment was not always carried out in a timely manner to ensure people’s safety. The management of medicines needed to be reviewed to ensure people receive their medicines safely. The provider’s governance was ineffective to assess and monitor the quality of service provided to people.

People were protected from the risk of potential abuse. People were cared for by sufficient numbers of staff who were recruited safely. Hygiene standards were maintained to reduce the risk of cross infection. Lessons were learned when things went wrong, and remedial action was taken to avoid a reoccurrence.

The assessment of people’s needs were carried out to identify their preferences. People were cared for by skilled staff who were supported in their role by a senior staff member. People were always provided with a choice of meals and had access to snacks and drinks at all times. People were supported by staff to access healthcare services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and attentive to people’s needs. People were actively involved in decisions about their care and support needs. People’s right to privacy and dignity was respected by staff.

People were involved in their assessment before they moved into the home. Information relating to lesbian, gay, bisexual, and transgender and those questioning their sexuality (LGBTQ) was displayed in the home. People had access to social activities outside and within the home. People could be confident their concerns would be listened to, taken seriously and acted on. Staff had received palliative care training to ensure they have the skills to care for people at the end of their life.

People who used the service, visitors and staff were aware of who was running the home. People told us the registered manager was very friendly and approachable. Staff told us they felt well supported by the management team. The registered manager worked with other organisations in providing a service for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (published 22 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 11 December 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 11 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 11 December 2019

The service was not always well-led.

Details are in our well-led findings below.