20 April 2017
During a routine inspection
Creative Care Support Solutions Ltd provides personal care and support for people living in their own homes. At the time of our inspection there were two people using the service.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was the first inspection of this location since it was registered in April 2016.
There were processes in place to monitor the quality of the service. However, these had not been fully implemented and some key processes were not currently monitored for effectiveness.
People did not currently receive a service that was consistently safe, because staff had not received training on how to recognise abuse and not all staff were fully aware of the types of situations that could constitute abuse.
The provider could not be assured that people received their prescribed medicines safely as required. This was because staff practice for supporting people with their medicines did not match the care planned and agreed with the provider.
People felt that staff understood their needs and that their needs were being met. However, to date staff had not received all the training they needed to ensure that they were fully effective in their role and to protect people’s rights.
People were not supported by staff that had received all the relevant checks to ensure they were of good character and safe to provide care for people.
People were supported to maintain their diet and health needs where required. Staff were caring and people’s privacy, dignity independence and individuality was respected and promoted by staff.
People were confident that they were listened to and if they had concerns these would be addressed to their satisfaction. People had a good relationship with the registered manager and staff and felt that the service was caring and responsive to their needs.