Focus Care Link Ltd - Waltham Forest Branch

Updated 16 April 2025

Date of Assessment: 1 May 2025. Focus Care Link Ltd – Waltham Forest Branch is a homecare agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection there were 60 people using the service. At this assessment the rating has remained requires improvement. We found breaches of 2 regulations in relation to safe care and treatment and good governance. Medicines were not managed safely. Staff did not always assess risks to people's health and safety or mitigate them where identified. Governance systems and audits were not effective in identifying or addressing areas for improvement. However, staff felt supported in their role. There were enough staff to ensure people’s safety and meet their needs. People were supported to have choice and control and could give feedback on their care. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website.

Updated 16 April 2025

People using the service and their representatives were involved in assessments of their needs. People told us they were treated with kindness, compassion and dignity in their day-to-day care and support. People confirmed they were encouraged to make their choices and do things independently. People said, ‘’ Staff were very caring, I am encouraged to make my own choices’’ and ‘I am pretty independent which is encouraged, always treated with dignity and respect.’’ People using the service and their representatives told us they understood how to provide feedback, share ideas, or raise concerns about their care, support, and treatment. People told us they felt confident that the service would take appropriate action if they raised a concern or complaint. While the people we spoke with expressed they were happy with their care, our assessment found the elements of the care did not meet the expected standards.