Archived: William Lench Court

We saw that the provider had improved the quality of care they provided since our last inspection. A person who had just started to use the service expressed confidence that their care was planned, managed and delivered with dignity in the way that was promised.

We saw that the provider had made suitable arrangements to ensure that people who used the service were safeguarded against the risk of abuse.

Although staff told us that they could sometimes be busy, we saw that there was enough staff with the appropriate qualifications and skills to meet people's needs. Some people told us that they did not always get the same carers but they always knew the staff that supported them.

The provider was able to protect people from unsafe care and treatment by regularly assessing and monitoring the quality of the service provided.

Since our last inspection we saw that the provider had improved the quality of their record keeping.

We found that although people had a written plan of care it was not always up to date or reflected people's current needs. Not all assessments were available about how risks to people were being managed.

Robust recruitment procedures were in place and staff received the appropriate training and support to undertake their role effectively.

Staff demonstrated a good awareness of the procedures they would follow if they suspected abuse.

People who were using the service and their relatives had opportunities to express their views about the service they received from the agency. People had recently had the opportunity to complete a survey about the care they received.

We were concerned about the quality of records. Poor record keeping could lead to people not getting the care they needed.

During our review, we discussed the quality of the service provided by the agency with local authority staff involved in monitoring them. They said they had not been made aware of any concerns about the service being provided.