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Inspection Summary


Overall summary & rating

Good

Updated 2 April 2021

About the service

Windsor Court is a residential care home providing personal and nursing care for up to 44 people. At the time of our inspection there were 32 people living at the service. People’s bedrooms were arranged over three floors with communal lounges and dining areas on each floor. Care was provided to older and younger people, who were being supported with their physical or mental health needs.

People’s experience of using this service and what we found

Systems were in place to safeguard people from the risk of harm or abuse. The registered manager dealt with and responded to all safeguarding concerns.

Staff knew how to identify if people were at risk of harm or abuse and what actions they needed to take should they suspect abuse was taking place. Staff we spoke with felt confident that actions would be taken by the registered manager or deputy to address any concerns raised.

People were protected by the prevention and control of infection. Staff had received training in the appropriate use of PPE and were able to correctly explain how they put in on and took it off.

Arrangements were in place in line with national guidance, to ensure relatives, friends and others were prevented from spreading infection when visiting the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 18 January 2019).

Why we inspected

The inspection was prompted in part due to concerns received about infection control and safeguarding people. A decision was made for us to inspect and examine those risks. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.

CQC have introduced targeted inspections to follow up on Warning Notices, breaches of Regulations or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

The overall rating for the service has not changed following this targeted inspection and remains good.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 April 2021

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Good

Updated 2 April 2021

Caring

Good

Updated 2 April 2021

Responsive

Good

Updated 2 April 2021

Well-led

Good

Updated 2 April 2021