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Inspection Summary


Overall summary & rating

Good

Updated 14 August 2019

About the service

Lakeside View is a care home. The home is registered to provide personal and nursing care for a maximum of 45 people. At the time of this inspection 35 people were receiving care at the home.

People’s experience of using this service

Improvements had been made in accordance with the provider’s action plan and the breach of regulation found at the last inspection had been met. Risk in relation to; the administration of medicines, management of the environment and completion of records had been reduced. Staff understood their responsibility to report abuse and neglect. Staff were recruited safely and deployed in sufficient numbers to provide safe, effective care. Lakeside View was bright, homely and clean.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Quality and safety audits had improved since the last inspection and were effective in identifying issues and reducing risk. The registered manager and provider completed regular safety and quality audits. The manager and the staff that we spoke with demonstrated their commitment to providing high-quality, person-centred care. This commitment was reflected in records and in their interactions with people. People living at Lakeside View, relatives and staff were informed of any changes and encouraged to contribute to discussions.

Rating at last inspection and update

The last rating for this service was requires improvement (published 11 June 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced comprehensive inspection of this service on 8 May 2019. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those Key Questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lakeside View Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 14 August 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 11 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 11 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 11 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 14 August 2019

The service was well-led

Details are in our Well-Led findings below.