Balmoral Court Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

This service scored 40 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

At the last inspection the provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.

At the previous inspection, people did not have access to items that would support them to independently engage in activities. During this inspection, we observed that activity boxes had been introduced and were available for people to access independently.

For adults of working-age there was no equipment such as catering facilities for them to learn or maintain skills they would need to live more independently. The care plans we reviewed did not contain sufficient information to guide staff on how to support people to engage in activities that promoted their independence and help them maintain or develop independent living skills. We discussed this with the regional manager and assistant manager, who confirmed that they were in the process of identifying opportunities to further promote people’s independence and support the development of their skills.

While progress had been made and some improvements were underway, these had not yet been fully completed or embedded within the service. As a result, we were unable to assess whether the improvements were sustainable.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.