- Care home
Balmoral Court Care Home
Assessment report published 24 November 2025
Contents
Ratings
Our view of the service
Dates of assessment 23 October 2025. At the last inspection in June 2025, we rated this service overall Requires Improvement. Balmoral Court is a care home providing nursing and personal care for up to 99 people whose presenting needs relate to their physical and mental health needs. This includes people living with a dementia related condition and people completing alcohol reduction programmes. At the time of this inspection, 75 people were living at the service.
The inspection was prompted by the notification of an incident following which a person using the service sustained a serious injury. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with the CQC about the incident indicated potential concerns regarding the management of the risk of falls from height. This inspection was a responsive inspection, focusing on key quality statements in order to examine those risks.
During this inspection, we reviewed the priority quality statements relating to safeguarding and involving people in managing risks to ensure people were safe. We also looked at the environment to check that potential risks were identified and addressed, and that infection prevention and control practices were being followed. In addition, we reviewed how the provider promoted people’s independence, ensured people were listened to, and that care and support led to positive outcomes and experiences for those using the service.
Since the last inspection, the provider had begun to implement the required improvements identified. While progress had been made and some improvements were underway, these had not yet been fully completed or embedded within the service. As a result, we were unable to assess whether the improvements were sustainable. Therefore, the ratings for the quality statements inspected have remained the same.
People's experience of this service
As this was a responsive inspection, we did not seek feedback from people or their relatives. During our visit, we observed that people appeared comfortable in the presence of staff and sought support when needed, which staff provided in a timely manner.