We carried out a review of the data available to us about Moorcare Devon Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Moorcare Devon Limited, you can give feedback on this service.
Moorcare Devon Ltd is a domiciliary care service providing the regulated activity of personal care. This service provides care and support to people living in several ‘supported living’ settings, so that people can live as independently as possible. CQC does not regulate the premises used for supported living; this inspection looked at people's personal care service. The service provided personal care to 24 people at the time of the inspection.
People’s experience of using this service and what we found
People told us they felt safe and were happy with the care and support they received. They told us their care was delivered by caring and consistent staff. Management and staff understood how to protect people from the risk of harm or abuse. People and staff told us there was enough staff to meet people’s needs. Safe recruitment processes were in place and staff received an induction and training as well as competency checks to ensure people received safe care. Infection prevention and control routines were in place to reduce people’s risk of infection.
We have made a recommendation about ‘as required’ medicines.
Staff provided people with support which reflected their needs and risks. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager and staff team were clear about their roles and responsibilities. Systems were in place to monitor the quality and safety of the service. People’s views about the service were sought and listened to. Everyone said the management team were approachable and supportive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 5 December 2017).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding. We undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from good to outstanding. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Moorcare Devon Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Moorcare Devon Limited provides personal care and support to people living in their own homes in Tavistock and the surrounding areas. They also provide personal care for up to six people living in a communal setting. At the time of our inspection there were 44 people receiving a service from Moorcare Devon Limited.
When we visited there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service provided safe care to people. One person commented: “Safe, yes very much so.” Measures to manage risk were as least restrictive as possible to protect people’s freedom. People’s rights were protected because the service followed the appropriate legal processes. Medicines were safely managed on people’s behalf.
Care files were personalised to reflect people’s personal preferences. Their views and suggestions were taken into account to improve the service. People were supported to maintain a balanced diet. Health and social care professionals were regularly involved in people’s care to ensure they received the care and treatment which was right for them.
Staff relationships with people were caring and supportive. Staff were motivated and inspired to offer care that was kind and compassionate.
There were effective staff recruitment and selection processes in place. People received effective care and support from staff who were well trained and competent.
Staff spoke positively about communication and how the registered manager worked well with them and encouraged their professional development.
A number of methods were used to assess the quality and safety of the service people received and made continuous improvements in response to their findings.