The Care Quality Commission
  • Doctor
  • Urgent care service or mobile doctor

i-GP Virtual Doctor

Overall: Good read more about inspection ratings

26 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4AE (020) 8798 396

Provided and run by:
Doc Reports Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about i-GP Virtual Doctor on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about i-GP Virtual Doctor, you can give feedback on this service.

29 April 2019

During a routine inspection

We carried out an announced comprehensive inspection at i-GP Virtual Doctor on 29 April 2019, as part of our comprehensive inspection programme and to provide a rating for the service.

The provider, Doc Reports Ltd provides an online clinic, consultation, treatment and prescribing service for a limited number of medical conditions to patients from England, Scotland and Wales (we only inspected the services provided to patients in England). This service is known as i-GP Virtual Doctor and is coordinated via the following website: www.i-gp.uk

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • Prescribing was in line with national guidance, and patients were told about the risks associated with any medicines prescribed.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Following patient consultations information was appropriately shared with a patient’s own GP in line with GMC guidance.
  • The provider carried out checks to ensure consultations by GPs met the expected service standards.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

6 September 2018

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at i-GP Virtual Doctor on 6 September 2018, as part of our comprehensive inspection programme.

Doc Reports Ltd provides an online clinic, consultation, treatment and prescribing service for a limited number of medical conditions to patients from England, Scotland and Wales. This service is known as i-GP Virtual Doctor and is coordinated via the following website: www.i-gp.uk

Our findings in relation to the key questions were as follows:

Are services safe? – we found the service was providing a safe service in accordance with the relevant regulations. Specifically:

  • There were arrangements to safeguard people, including arrangements to check patient identity.
  • Prescribing was in line with national guidance, and people were told about the risks associated with any medicines prescribed.
  • Suitable numbers of staff were employed and appropriately recruited.
  • Risks were assessed and action taken to mitigate any risks identified.

Are services effective? - we found the service was providing an effective service in accordance with the relevant regulations. Specifically:

  • Following patient consultations information was appropriately shared with a patient’s own GP in line with GMC guidance.
  • Quality improvement activity, including clinical audit, took place.
  • Staff received the appropriate training to carry out their role.

Are services caring? – we found the service was providing a caring service in accordance with the relevant regulations. Specifically:

  • The provider carried out checks to ensure consultations by GPs met the expected service standards.
  • Patient feedback reflected they found the service treated them with dignity and respect.
  • Patients had access to information about clinicians/GPs working at the service.

Are services responsive? - we found the service was providing a responsive service in accordance with the relevant regulations. Specifically:

  • Information about how to access the service was clear and the service was available 24 hours, 7 days a week.
  • The provider did not discriminate against any client group.
  • Information about how to complain was available and complaints were handled appropriately.

Are services well-led? - we found the service was providing a well-led service in accordance with the relevant regulations. Specifically:

  • The service had clear leadership and governance structures.
  • A range of information was used to monitor and improve the quality and performance of the service.
  • Patient information was held securely.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice