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Reports


Inspection carried out on 29 April 2019

During a routine inspection

We carried out an announced comprehensive inspection at i-GP Virtual Doctor on 29 April 2019, as part of our comprehensive inspection programme and to provide a rating for the service.

The provider, Doc Reports Ltd provides an online clinic, consultation, treatment and prescribing service for a limited number of medical conditions to patients from England, Scotland and Wales (we only inspected the services provided to patients in England). This service is known as i-GP Virtual Doctor and is coordinated via the following website: www.i-gp.uk

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • Prescribing was in line with national guidance, and patients were told about the risks associated with any medicines prescribed.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Following patient consultations information was appropriately shared with a patient’s own GP in line with GMC guidance.
  • The provider carried out checks to ensure consultations by GPs met the expected service standards.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Inspection carried out on 6 September 2018

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at i-GP Virtual Doctor on 6 September 2018, as part of our comprehensive inspection programme.

Doc Reports Ltd provides an online clinic, consultation, treatment and prescribing service for a limited number of medical conditions to patients from England, Scotland and Wales. This service is known as i-GP Virtual Doctor and is coordinated via the following website: www.i-gp.uk

Our findings in relation to the key questions were as follows:

Are services safe? – we found the service was providing a safe service in accordance with the relevant regulations. Specifically:

  • There were arrangements to safeguard people, including arrangements to check patient identity.
  • Prescribing was in line with national guidance, and people were told about the risks associated with any medicines prescribed.
  • Suitable numbers of staff were employed and appropriately recruited.
  • Risks were assessed and action taken to mitigate any risks identified.

Are services effective? - we found the service was providing an effective service in accordance with the relevant regulations. Specifically:

  • Following patient consultations information was appropriately shared with a patient’s own GP in line with GMC guidance.
  • Quality improvement activity, including clinical audit, took place.
  • Staff received the appropriate training to carry out their role.

Are services caring? – we found the service was providing a caring service in accordance with the relevant regulations. Specifically:

  • The provider carried out checks to ensure consultations by GPs met the expected service standards.
  • Patient feedback reflected they found the service treated them with dignity and respect.
  • Patients had access to information about clinicians/GPs working at the service.

Are services responsive? - we found the service was providing a responsive service in accordance with the relevant regulations. Specifically:

  • Information about how to access the service was clear and the service was available 24 hours, 7 days a week.
  • The provider did not discriminate against any client group.
  • Information about how to complain was available and complaints were handled appropriately.

Are services well-led? - we found the service was providing a well-led service in accordance with the relevant regulations. Specifically:

  • The service had clear leadership and governance structures.
  • A range of information was used to monitor and improve the quality and performance of the service.
  • Patient information was held securely.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice