We carried out a review of the data available to us about Abbey Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Abbey Medical Centre, you can give feedback on this service.
We carried out an announced comprehensive inspection at Abbey Medical Centre on 17 May 2017. Overall the practice is rated as good for providing safe, effective, caring, responsive and well-led care for all of the population groups it serves.
Our key findings across all the areas we inspected were as follows:
The ethos and culture of the practice was to provide good quality service and care to patients.
Patients told us they were treated with compassion, dignity and respect and were involved in care and decisions about their treatment.
Patients’ needs were assessed and care was planned and delivered following best practice guidance.
Patients reported they were positive about access to the service. They said they found it generally easy to make an appointment, there was continuity of care and urgent appointments were available on the same day as requested.
The practice of, and complied with, the requirements of the duty of candour. (The duty of candour is a set of specific legal requirements that providers of services must follow when things go wrong with care and treatment.)
The practice a culture of openness and honesty which was reflected in their approach to safety.
Risks to patients were assessed and well managed.
There were comprehensive safeguarding systems in place; particularly around vulnerable children and adults.
The practice sought patient views how improvements could be made to the service, through the use of patient surveys and the NHS Friends and Family Test.
There was a clear leadership structure.
The practice was forward thinking, aware of future challenges and were open to innovative practice.
The practice nurses had devised a coded system for patients to book appointments for annual reviews when they had multiple conditions. When the patient gave their individual code to the receptionist they were able to book review appointments of the correct length and with the most appropriate clinician.
Chief Inspector of General Practice