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Inspection Summary


Overall summary & rating

Good

Updated 19 March 2020

About the service

YourLife (Chippenham) is a domiciliary care service that provides personal care and support to people living in Bowles Court and Waterford Court. The service supported eleven people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

There were enough staff to support people safety. Risk was appropriately managed and balanced with people’s independence. Staff were aware of their responsibility to identify and report potential abuse. Systems were in place to promote infection control and prevention. Medicines were safely managed. Staff received training and had their competency assessed before administering medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were able to have support with meal preparation as part of their care package. There was a restaurant within the complex which people could use. People had access to health care provision although generally made their own appointments when needed. Staff received a range of training to help them do their job effectively. Staff felt supported and received one-to-one meetings with their line manager to discuss their performance.

People were treated with kindness and respect. There were friendly interactions and staff spoke of people fondly, with compassion. People were encouraged to give their views about their care and support. Their rights to privacy, dignity and independence were promoted.

People received a person-centred service, which was responsive to their needs. Each person had a detailed care and support plan, which reflected their needs and preferences. People were involved in the development and review of their support. Social activities were arranged to promote companionship and inclusion. People knew how to raise a concern and formal procedures were in place to manage any formal complaints.

People benefitted from a strong culture which promoted independent living. There were a range of audits to assess the quality and safety of the service. People were encouraged to provide feedback about the support they received. There was a commitment to continually improve the service and regular networking took place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 1 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 19 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 19 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 March 2020

The service was well-led.

Details are in our well-Led findings below.