The YOU Trust

Updated 22 April 2026

Date of assessment: 19 May to 18 June 2026.

The service is a supported living service, providing support to people in their own homes, including people requiring support with their mental health, people with a learning disability and autistic people. There were 89 people in receipt of a regulated activity at the time of the inspection. We inspected 33 quality statements. We inspected the service due to the length of time since the previous inspection.

We assessed the service against “Right support, right care, right culture” guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found evidence that the core values of choice, promotion of independence and community inclusion were at the center of people’s day-to-day support.

Staff understood and followed the principles of the Mental Capacity Act 2005 (MCA) and were aware of people's rights to refuse care. The management team and staff worked to ensure that people's choices and wishes were respected. The service was genuinely caring, supported people to develop their skills and live fulfilled lives. People were supported by staff who were highly skilled, and knowledgeable in caring for people with additional needs. Staff were skilled in helping people to express their views and communicated with them in ways they could understand.

Updated 22 April 2026

People and their families were extremely positive about the quality of care and support they received. They told us they felt safe, listened to and able to speak up. Relatives said, “it’s the best, staff are very good and the home is beautiful, we are very lucky” and “we’ve had nothing but excellent service.” A person said, “I trust my staff, we do things together and I feel very safe.”

People told us they had good relationships with the staff; they told us staff were kind, caring and very helpful. Comments included, “I love it here, I never want to leave staff are good”, “We are all fully involved, we choose where we want to go, when we want to go and who we go with, it is brilliant” and “I really like living here, I never want to move, all the staff are great.”