Archived: Brook Pennine - Salford

We saw treatment records were held electronically. People's treatment records were well maintained and updated after each visit. This provided a clear and detailed record of any treatment and support the person had received.

There were policies and procedures in place relating to infection prevention and control. Policies were reviewed annually or more frequently if there were changes to legislation.

We looked at a sample of records and saw audits of systems such as; infection prevention and control, contraceptive implants, safeguarding referrals and clinical notes had been carried out. This demonstrated the manager and staff team regularly looked at their practice and where areas for improvement were identified changes were made.

We found that people's information was kept confidential at all times and that the staff at the centre acted in the best interests of young people wherever possible. People told us that they found the service extremely confidential and that this was one of the best things they had found each time they came to the centre.

The service had an appropriate complaints policy in place which captured any action that had been taken in relation to specific complaints and what the outcome had been. Although there had not been any formal complaints made against the service we saw how day to day 'issues' had been responded to.