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Health Professionals Homecare Hampstead Garden Suburb Office Good

Inspection Summary

Overall summary & rating


Updated 12 August 2016

This inspection took place on 1 July 2016 and 4 July 2016. This was an announced inspection and the provider was given 48 hours' notice. This was to ensure that someone would be available at the office to provide us with the necessary information to carry out an inspection. When we last visited the service on 18 February 2014, we found the service was meeting all the regulations we looked at.

Health Professionals Homecare Highgate provides personal care in people's homes. At the time of the inspection the service was providing personal care to twenty people.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe. Medicines were managed safely. Risk assessments identified the risks to people and how these could be minimised. Staff were available to meet people's needs.

People were involved in decisions about their care and how their needs would be met. Managers and staff had received training on the Deprivation of Liberty Safeguards and the Mental Capacity Act 2005.

Staff had access to ongoing training. They were knowledgeable about their roles and responsibilities. They had the skills and knowledge to meet people’s support needs.

People were supported to eat and drink. Staff supported people to attend healthcare appointments and liaised with their GP and other healthcare professionals as required to meet people’s needs.

People received individualised support that met their needs. Staff knew how to respond to people's needs in a way that promoted their individual preferences and choices regarding their care.

People were treated with dignity and respect. Staff understood people’s preferences, likes and dislikes regarding their care and support needs. Care was planned and delivered in ways that enhanced people’s safety and welfare according to their needs and preferences.

People were supported to maintain good health and have access to healthcare services.

The service regularly requested feedback from people who use the service. People, relatives and staff said the management were approachable and supportive. Systems were in place to monitor the quality of the service. People felt confident to express any concerns, so these could be addressed.

Inspection areas



Updated 12 August 2016

The service was safe. There were sufficient staff to ensure that people's needs were met.

Staff were aware of different types of abuse and what steps they would take if they had safeguarding concerns.

People were supported to have their medicines safely.

Risks to people who use the service were identified and managed effectively.



Updated 12 August 2016

The service was effective. Staff were supported through induction, supervision, appraisal and training.

Staff understood the principles of the Mental Capacity Act (2005) and supported people to make decisions appropriately.

People were supported with food and drink appropriately.

The service worked with health and social care professionals to ensure people’s needs were met.



Updated 12 August 2016

The service was caring. We observed caring and positive interactions between staff and people who use the service.

People were treated with dignity and respect.

People were encouraged to develop and maintain independence.



Updated 12 August 2016

The service was responsive. People's need were assessed prior to care being delivered by the service.

Care plans detailed the support people required and how to meet their needs.

People and their relatives knew how to raise concerns and complaints and these were investigated and responded to in line with the provider's complaints policy.



Updated 12 August 2016

The service was well led. The quality of the service was monitored.

The service had a positive open culture which continuously strived to improve.

Relatives and staff spoke positively of the registered manager and the management structure.