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Cura Care Limited

Overall: Good read more about inspection ratings

46 Crown Road, Twickenham, TW1 3EH (020) 8892 9222

Provided and run by:
Cura Care Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Cura Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Cura Care Limited, you can give feedback on this service.

16 May 2023

During an inspection looking at part of the service

About the service

Cura Care Limited is a domiciliary care agency providing care and support to people in their own homes and flats.

The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 33 people using the service were receiving personal care.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were provided with a safe service and there were suitable numbers of appropriately recruited staff employed to meet people’s needs. This meant people were supported to live safely. People had risks to them assessed, monitored and recorded by the staff and the registered manager, as required. Accidents, incidents and safeguarding concerns were reported, investigated and recorded appropriately. The staff were trained to administered medicines to people safely and prompt them to take their medicines, if required. Infection control procedures were followed.

The provider’s culture was open, responsive, positive and the management structure was clearly set out. The provider had a vision and values that were easy to understand, staff understood and followed them and were aware of their responsibilities and accountability. Staff were prepared to raise concerns they may have with the provider and take responsibility for their own conduct. Service quality was regularly reviewed, and any required changes made to improve the care and support people received. This was conducted in a way that best suited people. The provider had established effective professional working relationships that promoted the needs of people outside its remit. Registration requirements were met.

Rating at last inspection

The last rating for this service was Good (published August 2017).

Why we inspected

We undertook this inspection to check whether the service was continuing to provide a good rated service to people.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service remains good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Cura Care Limited on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

17 July 2017

During a routine inspection

We undertook an announced inspection of Cura Care Limited on 17 July 2017.

Cura Care Limited provides personal care and support services to people living in their own homes, including older people with dementia. At the time of our inspection the service provided support to 35 people.

At the previous inspection on 21 July 2015 we found that the service was meeting all the quality standards and was rated "Good". At this inspection (2017) we found the service continued to provide good quality care to the people it served.

At the time of the inspection, the service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Cura Care Limited provided good care to people. People were supported by caring staff at all times but especially with regard to their relationships with people and going above and beyond the strict boundaries of the agreed care plan. We saw numerous examples where the care staff and managers went "the extra mile" for people and heard from people's experience that this made them feel that they mattered.

People and their relatives felt they received a good service. Feedback from people was positive throughout. People felt that they were with a care provider they could trust and feel safe with. People liked their care workers and felt they were kind, caring and polite. They told us their needs were met and the way in which they were cared for reflected their preferences. People were involved in planning and reviewing their own care.

People felt safe and received care and support from staff who were appropriately recruited and trained. People received personalised care in accordance with care plans which included risk assessments and instructions on how people preferred their care to be given. Staff were trained in, and aware of, policies and procedures designed to keep people safe, including safeguarding people from abuse and the management of medicines. There were systems in place to guide staff in reporting any concerns.

Staff received appropriate training and support to ensure they had the right knowledge and skills to effectively meet people’s needs. The registered manager monitored staff training to ensure their existing knowledge and skills remained up to date. Staff received supervision and attended team meetings which included people’s care as part of the discussions. Staff adhered to the Mental Capacity Act 2005 code of practice.

People were supported to eat healthily where this was part of the agreed plan of care. In addition, care staff brought any concerns regarding nutrition or fluid intake to the attention of the manager so that they could be raised with relatives if necessary. People received the support they needed to stay healthy and to access healthcare services. Staff were knowledgeable about the signs and symptoms to look out for that indicated a person’s health may be deteriorating.

Staff were caring and treated people with dignity and respect. People had built caring relationships with staff and were encouraged to make their own choices and maintain their independence. Staff supported people in a way that suited people’s needs and preferences.

People received support that was responsive to their individual needs. People, and where appropriate, their families, were involved in planning the care and support they received. Each person had a care plan which was personalised and up to date. Care Plans set out how people’s specific care and support needs should be met by staff. Staff regularly discussed people’s needs to identify if the level of support they required had changed, and care plans were updated accordingly.

The agency was appropriately managed and there were systems in place to monitor the quality of service. Audits and checks were carried out, including spot checks (unannounced visits to people whilst staff were carrying out their work). The provider had an open and transparent culture and worked with people, their relatives and other organisations in an open way so that people received good quality care. People felt comfortable raising any issues they had about the provider. The service had arrangements in place to deal with people’s concerns and complaints appropriately.

The provider also routinely gathered feedback from people using the service, their relatives and staff. This was used to continually assess, monitor and improve the quality of the service they provided. Records were up to date and appropriately maintained.