The Care Quality Commission
  • Doctor
  • Independent doctor

Bilan Medic Centre Limited

Overall: Good read more about inspection ratings

Suite 212, Crown House, North Circular Road, London, NW10 7PN (020) 3632 6068

Provided and run by:
Bilan Medic Centre Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Bilan Medic Centre Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Bilan Medic Centre Limited, you can give feedback on this service.

18/09/2020

During an inspection looking at part of the service

We carried out an announced comprehensive inspection at Bilan Medic Centre Limited on 11 June 2019. The overall rating for the service was good, the service was rated requires improvement for providing Safe services. The full comprehensive report on the 11 June 2019 inspection can be found by selecting the ‘all reports’ link for Bilan Medic Centre Limited on our website at .

This inspection was a desk-based review carried out on 18 September 2020 to confirm the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 11 June 2019. This report covers our findings in relation to those requirements and additional improvements made since our last inspection.

Bilan Medic Centre Limited provides primary medical services for Somali and East African patients living in the West/North West London area. The service offers private consultations with a female doctor offering gynaecological care.

The doctor is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We are mindful of the impact of COVID-19 pandemic on our regulatory function. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

Our key findings were :

  • The service had purchased the recommended emergency equipment and medicines.
  • The service was now prescribing in line with national guidance.
  • The service had developed systems in conjunction with the Fire Brigade to support the evacuation of patients, particularly those who may have mobility problems, from the building.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

11 June 2019

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bilan Medic Centre Limited on 11 June 2019. We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Bilan Medic Centre Limited provides primary medical services for Somali and East African patients living in the West/North West London area. The service offers private consultations with a female doctor offering gynaecological care.

The doctor is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We obtained feedback from CQC patient comments cards and speaking with patients. The total number of people who provided feedback about the service was 11. All of the comments were positive. Patients stated they were treated well with dignity and respect and the staff were friendly and helpful. They also stated the premises were clean and hygienic.

Our key findings were:

  • There were systems in place to keep patients safe and safeguarded from abuse.
  • The service had an awareness of the need to review and investigate when things went wrong.
  • The premises were visibly clean and tidy and there were appropriate infection prevention and control measures in place.
  • The provider assessed patients’ needs and delivered care in line with current evidence based guidance.
  • A clinical audit had been undertaken that demonstrated that the service had adhered to national guidance when managing patients. A second cycle of this audit had not been completed.
  • The privacy and dignity of patients was respected. The consultation room door was closed when patients were present, and conversations could not be overheard.
  • Patient feedback was positive regarding the service and the treatment they received.
  • Policies and procedures were in place to govern activity.
  • The provider did not have risk assessments in place for not having a thermometer, defibrillator and some emergency medicines.
  • The prescribing of antibiotics did not always support good antimicrobial stewardship in line with national guidance.
  • Fire risk assessments had been completed by the owners of the building. However, there was no risk assessment in place to support the evacuation of patients, particularly those who may have mobility problems, from the building.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Ensure care and treatment is provided in a safe way to patients.

Please see the specific details on action required at the end of this report.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

24 April 2018

During a routine inspection

We carried out an announced comprehensive inspection on 24 April 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?.

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

Background

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Bilan Medic Centre Limited is registered with the Care Quality Commission to provide Diagnostic and Screening procedures and Treatment of Disease, Disorder, Injury (TDDI).

Bilan Medic Centre Limited provides primary healthcare services for primarily for the Somali and East Africa patients living in the West/ North West London area. The service offers private consultations with a female doctor offering gynaecology care. The service only sees patients aged 18 years and over. The service is located in a rented private building on the third floor that can be assessed using a lift. The service has access to a waiting area and a private consultation room. At the time of our inspection the clinic staff comprised of the doctor who is the owner of the business and one administrative staff. On the day of the inspection we meet with the doctor only.

The clinics opening times were Tuesday -Saturday 10:30am-5:30pm.When the clinic was closed there was a recorded message on the answer phone that directed patients to the doctor.

The service undertakes approximately 50 consultations per month.

The cost of the service for patients is advertised on leaflets at the practice and detailed patient consultation forms and prices are also displayed in the clinic.

The service employs an administrator who supports the doctor with general day to day administrative duties.

The doctor is the organisations CQC registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We obtained feedback about the service from eight patient Care Quality Commission comment cards. All feedback we received was positive about the staff and service offered by the clinic.

Our key findings were:

  • There was an effective system in place for reporting and recording significant events.
  • Risks to patients were always assessed and well managed, including those relating to recruitment checks.
  • The clinic had a number of policies and procedures to govern activity.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Information about services and how to complain was available and easy to understand.
  • The service had good facilities and was well equipped to treat patients and meet their needs.
  • The service proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Review the system of recording significant events and complaints.
  • Review their safety systems to provide reassurances that the defibrillator in the building is working adequately.
  • Develop quality assurance processes to include two cycle clinical audits in order to drive improvement.