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Archived: Shooting Star House Good

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Inspection report

Date of Inspection: 1 October 2013
Date of Publication: 21 December 2013
Inspection Report published 21 December 2013 PDF


Inspection carried out on 1 October 2013

During a routine inspection

We spoke with the relatives of five children who had received a service at Shooting Star House. Relatives told us that they were asked for their consent at all stages of the care their children had received. "I've not had to complain, they are amazing staff and wonderful people; they understand exactly how to provide an excellent service".

We spoke with fourteen staff of varied grades and positions including the service manager, practice educators, nursery nurses, play coordinators, nurses, volunteer, catering and maintenance staff, and hospice at home staff. During our inspection we saw that Shooting Star House provided various toys, games, activities, sensory experiences and play therapy for children at the service and their siblings.

One staff member said "We have regular contact with several London hospitals to discuss care, treatment and clinical decisions". Senior staff explained that a meeting had taken place with therapists to discuss how to monitor equipment. People were protected from unsafe or unsuitable equipment because the provider took reasonable steps to maintain, monitor and update staff on the safe use of equipment.

During discussions with clinical governance, the practice educator and senior staff we learned that each staffing grade had core skill competencies. Competencies had been drafted for a variety of nursing roles, care skills and clinical activities.

There were enough qualified, skilled and experienced staff to meet people�s needs.