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The White House Nursing Home Limited Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 26 September 2020

The White House Nursing Home Limited is a ‘care home’ providing accommodation and nursing or personal care. The service can accommodate up to 30 people in one adapted building and specialises in supporting older people living with dementia and/or with end of life care needs. There were 29 people living there when we inspected.

We found the following examples of good practice

• No visitors were being admitted to the home. The provider had built a 'visiting marquee' to the rear of the premises. A large perspex screen had been installed allowing people to see and talk to their visitors whilst remaining protected from infection. Visitors were provided with Personal Protective Equipment (PPE) as required.

• People who tested positive for COVID-19 or showing symptoms were provided with one to one staff to support their needs, including their meals and social support such as activities. Dedicated moving and handling equipment and PPE was provided for their use.

• Digital care planning allowed relatives and other representatives to access their daily records in 'real time' through a secure internet gateway. This provided instant reassurance and updates as to the persons health status, appetite and daily activities.

• Staff received training from multiple sources to make sure of their good practice in infection prevention and control. Staff were also supported to access a number of resources to support their own mental health and wellbeing.

• Proactive and decisive management planning had enabled the service to prevent an outbreak of infection and safely protect the people using the service. PPE was in good supply throughout the lockdown period with the service being able to help out other local services who were running short. The home had locked down early with a strong emphasis on containment and communication. This approach was continuing to build future resilience for the Autumn / Winter months ahead.

Inspection areas

Safe

Good

Updated 26 September 2020

We were assured the service was following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 26 September 2020

Caring

Good

Updated 26 September 2020

Responsive

Outstanding

Updated 26 September 2020

Well-led

Outstanding

Updated 26 September 2020