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Archived: Routes Healthcare DCA

Reports


Inspection carried out on 15 October 2013

During a routine inspection

During our inspection we looked at care, staff training and recruitment records. We did this to confirm people were being supported by well trained staff. We also wanted to ensure staff members had been recruited safely to protect the people in their care.

We spoke with a number of people being supported by the agency. They told us they were receiving safe and appropriate care which was meeting their needs. They said the staff members visiting them were polite, reliable and very professional when undertaking their work. One person said, “My carers are brilliant. They have been no end of help to me. I am quite poorly and without their support I would be in hospital. I cannot thank them enough when they visit me”. Another person said, “The support I am receiving has resulted in a life changing experience for me. The staff have given me so much confidence I am no longer housebound”.

During our inspection we contacted Blackpool clinical commissioning group (CCG) and adult social care contracts monitoring teams. Blackpool clinical commissioning group told us they had commissioned several complex care packages with the agency. They told us the packages were managed well and people were receiving excellent care from well trained staff. We were told the service exceeded their expectations.

Inspection carried out on 18 February 2013

During a routine inspection

During our inspection we looked at care and staff training records. We did this to confirm people were being well supported. We also wanted to ensure staff members had received training to support people with their medication. We spoke with people being supported and their family members. They told us they were receiving safe and appropriate care which was meeting their needs. They said the staff members visiting them were polite, reliable and very professional when undertaking their work. Comments received included:

“I am very happy with the service I am receiving. All my carers were introduced to me before they commenced providing my support. They were provided with training to ensure they could meet my complex needs. I am in full control of my care package and have a say which staff can support me. The team all know my routines and we get on very well”.

“The staff who visit my wife are very understanding and willing to help. We have no problems with the staff who visit us. This is a very well run service. They always respond quickly to any changes requested to our visits”.

During our inspection we contacted the local primary care trust's continuing care and adult social care contracts monitoring teams. The continuing care team told us they had commissioned several complex care packages with the agency. They told us the packages were managed well and people were receiving excellent care from well trained staff.

Inspection carried out on 18 October 2011

During a routine inspection

People told us they had received a visit from a representative from the agency before the service commenced to discuss their needs and they had agreed to the support to be provided.

We spoke to people about their experiences being supported by the agency. They told us their carers provided sensitive and flexible personal care support and they felt well cared for. We were told their carers had the skills necessary to ensure people they support were treated with respect and dignity.

“We received several visits from the agency before they commenced their service. They discussed my husband’s needs in detail and we agreed on the support to be provided. We were also introduced to my husband’s carer during a meeting with the agency and the Primary Care Trust who are funding his care. I felt fully involved in the whole process and felt complete confidence that my husband would be well cared for”.

“The agency has been excellent at matching the carers who are to support my husband. They are always introduced to us before they commence their visits and have a good understanding about his needs”.

“Our carers are brilliant. Very helpful and friendly”.