We carried out a review of the data available to us about Eckland Lodge Business Park on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eckland Lodge Business Park, you can give feedback on this service.
Destiny Health Care Services Limited is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection there were 17 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s safety was promoted through effective systems and processes to protect people from abuse. Potential risks to people had been assessed and care was planned to keep them safe. Staff knew how to report concerns when people’s safety and wellbeing was at risk.
People were supported by kind and caring staff who they trusted. Staff had undergone a robust recruitment process and were trained and had the skills and knowledge needed to meet people’s care and support needs. There were enough staff to care for people. Staff were reliable and knew how people wished to be supported which promoted continuity of care.
People were supported with their medicines and accessed health care services when needed. People were supported to eat and drink enough to maintain good health.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People made day to day decisions about all aspects of their care which included their wishes in relation to end of life care.
Staff protected people’s privacy, dignity and promoted their independence. People had developed positive relations with staff who were committed to non-discriminatory practices. People’s communication needs were met and understood by staff. Information was produced in formats, so people could understand.
People received person centred care that met their needs. Care plans reflected individual preferences, diverse cultural needs and how they wished to be supported. Staff worked flexibly to enable people to attend appointments and family gatherings.
Everyone we spoke with felt the registered manager was approachable and responsive. People were confident complaints would be listened to and acted on. People’s views about the service were sought individually and through surveys.
The registered manager understood their legal responsibilities and had developed a culture which put people’s needs at the heart of the service. Partnership with health care professionals and community services ensured people received joined up care. There were effective systems in place to monitor the quality of care provided and to drive improvements in care. Learning was shared with the staff team when things went wrong. Staff were supported and their training was kept up to date.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 5 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Destiny Health Care Services Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Destiny Health Care Services Limited is registered to provide personal care and support for people living within their own homes. At the time of our inspection there were three people using the service, whose care was provided by the registered manager, business manager and three members of care staff. People's packages of care varied dependent upon their needs.
This was the first inspection of the service since it was registered in April 2016.
Destiny Health Care Services Limited had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People’s safety and welfare was promoted by staff that understood and had received training on their role in protecting people from risk. Safety and welfare was further promoted through the assessment and on-going review of potential risks to people. Where risks had been identified measures had been put into place, which included the use of equipment to reduce the likelihood of risk and were recorded within people’s records and understood and implemented by staff.
Staff upon their recruitment had their application and references checked to ensure their suitability to work with people. Staff underwent a period of induction and training, which included their being introduced to people whose care and support they would provide. Training provided to staff and staff understanding of their role and responsibilities meant people were supported appropriately with all aspects of their care, which included support with their medicines.
People’s needs were effectively communicated and recorded and understood by staff, to ensure people’s needs were met. People’s care and support needs were recorded by staff which provided a clear record as to the support and care people received.
Staff understood the importance of seeking people’s consent prior to providing care and support. Staff liaised with health care professionals and kept in contact with people’s family members where they had concerns about people’s health.
People’s records, including their care plans had been developed with the involvement of themselves or their family members and provided information for staff about the person. People and their family members spoke positively about the attitude and care of staff and received care from a consistent group of staff.
People’s views about the service were sought by the registered manager and people told us they had confidence in the management of the service. An external company provided the registered manager with support with regards to changes to policies and procedures to reflect changes in good practice and legislation.