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Inspection Summary


Overall summary & rating

Good

Updated 18 March 2021

Elizabeth House is a residential care home providing accommodation and personal care to up to 22 people most of whom are living with Korsakov’s syndrome and had a history of alcohol dependence. There were 20 people living at the service at the time of inspection.

We found the following examples of good practice.

¿ People were offered constant reassurance and information about the pandemic to ease any anxieties and help them understand the measures in place. People’s health conditions could impact their short term memory and staff took this into account when providing support.

¿ Staff had received training in the use of personal protective equipment (PPE) and used it in line with guidance. Some people chose to wear masks and they had access to a supply of masks for their use.

¿ The registered manager monitored the guidance issued and updated policies and procedures in line with any changes. Staff were made aware of changes via meetings and email alerts.

Inspection areas

Safe

Good

Updated 18 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 18 March 2021

Caring

Good

Updated 18 March 2021

Responsive

Good

Updated 18 March 2021

Well-led

Good

Updated 18 March 2021