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Burlington Court Outstanding

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 10 September 2020

About the service

Burlington Court is a residential care home providing personal care and support for up to 102 people aged 65 and over, some of whom live with dementia. At the time of inspection there were 85 people receiving care.

Burlington Court provides accommodation across two floors, with lifts to the first floor. People with dementia needs are accommodated on the first floor. There are communal lounges and a dining rooms on each floor and communal gardens with wheelchair access.

People’s experience of using this service and what we found

The provider had not ensured there were sufficient facilities available to staff to easily access masks, hand washing facilities and areas to dispose of waste, to control the risk of spread of infection.

People were supported to shield themselves from visitors and isolate as necessary where there was a risk of Covid-19.

The registered manager was open and transparent and understood where the service still needed to improve.

Staff felt supported by the registered manager and the management team. Any concerns staff had raised had been addressed and used to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding (published 5 December 2019).

Why we inspected

We undertook this targeted inspection as a result of whistleblowing concerns; we checked the infection control measures and explored issues around staff culture. The overall rating for the service has not changed following this targeted inspection and remains outstanding.

CQC have introduced targeted inspections to follow up on specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor the service and their progress with their action plan. We will continue to liaise with the local commissioners and their quality monitoring teams. We will inspect the service in line with our planned schedule, or if we receive any new concerns.

Inspection areas

Safe

Good

Updated 10 September 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Details are in our safe findings below.

Effective

Good

Updated 10 September 2020

Caring

Outstanding

Updated 10 September 2020

Responsive

Outstanding

Updated 10 September 2020

Well-led

Good

Updated 10 September 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Details are in our well-led findings below.