UK Emergency Medical Transport Ambulance Service Limited

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

UK Emergency Medical Transport Ambulance Service Limited provides a patient transport service specialising in the transfer of mental health patients, including those detained under the Mental Health Act 1983.

We inspected this service using our comprehensive inspection methodology. We carried out an unannounced inspection on 6 and 11 May 2026.

We inspected all the quality statements in this assessment across the five key questions: safe, effective, caring, responsive and well-led.

At this assessment we found patients were kept safe and protected from avoidable harm. There were effective processes to monitor the quality and safety of the service.

The service had a positive culture with capable leaders. Governance processes were robust and leaders mitigated risks.