28 February 2019
During a routine inspection
SOVA Healthcare (Birmingham) is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of inspection, the service was supporting one person.
CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
People’s experience of using this service:
People who used the service told us staff were kind and caring. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People’s healthcare needs were being met and medicines were being managed safely.
People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe.
Care plans were up to date and detailed what care and support people wanted and needed. Risk assessments were in place and showed what action had been taken to mitigate identified risks.
People's likes, preferences and dislikes were assessed, and care packages met people's desired expectations.
Staff were being recruited safely and there were enough staff to take care of people. Staff were receiving appropriate training and they told us the training was good and relevant to their role. Staff were supported by the registered manager and were receiving formal supervision where they could discuss their ongoing development needs.
There were a complaints procedure and people knew how to complain.
Everyone spoke highly of the registered manager who they said was approachable and supportive. The provider had effective systems in place to monitor the quality of care provided and where issues were identified, they acted to make improvements.
Rating at last inspection:
This was the services first inspection.
Why we inspected:
This was a planned inspection based on when the service registered.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.