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Manchester Home Care Associates Ltd Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 1 September 2017

We completed an announced inspection at Manchester Home Care Associates on 24 July 2017 and 26 July 2017. This was the first ratings inspection since the provider had registered with us in April 2016.

Manchester Home Care Associates is a domiciliary care service who provide support to people who have a physical and/or a learning disability. At the time our inspection Home Care Associates were providing personal care to approximately 170 people.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff and the registered manager understood their responsibilities to keep people safe where abuse may be suspected.

People's risks were assessed. Staff knew people's needs and carried out support in a safe way whilst they ensured that people's independence was promoted.

There were sufficient numbers of suitably qualified staff available to meet people's assessed needs. The provider had an effective system in place to monitor the staffing levels against the needs of people who used the service and followed safe recruitment practices.

We found that people's medicines were managed safely.

Staff received training which was updated regularly to ensure they had the knowledge and skills required to meet people's needs effectively.

People consented to their care and the principles of the Mental Capacity Act 2005 were followed. Where people were unable to make certain decisions action had been taken by the registered manager to ensure that records contained information which showed who had the legal authority to make decisions in people’s best interests.

People were supported to eat and drink sufficient amounts and staff understood people's nutritional needs and preferences when they supported people with their diet.

People were supported to access health professionals and referrals for advice were sought by the registered manager when necessary, which ensured people's health and wellbeing was maintained.

People received care that was caring and compassionate and they were enabled to make choices about their care. People's dignity was maintained when they received support from staff.

People were involved in the planning and review of their care, which was planned and carried out in a way that met their preferences.

People told us they knew how to complain and the provider had an effective system in place to investigate and respond to complaints.

People and staff were able to approach the registered manager and staff felt supported to carry out their role.

Feedback was sought from people and staff, which was used to improve the quality of care people received.

Effective systems were in place to assess, monitor and manage the service to make improvements to the way people received their care.

Inspection areas

Safe

Good

Updated 1 September 2017

The service was safe.

People were protected from the risk of harm, because staff were aware of the signs of abuse and the actions they needed to take.

People’s risks were planned for, managed and monitored to keep people safe.

There were enough staff available to meet people’s needs who had received appropriate checks to ensure they were suitable to provide support.

Procedures were in place to ensure that people's medicines were managed safely.

Effective

Good

Updated 1 September 2017

The service was effective.

Staff completed an induction and received regular training to ensure they had the knowledge and the skills to provide effective support.

People consented to their care. Where people were unable to make certain decisions action had been taken by the registered manager to ensure records contained details of the areas that appointed representatives were able to make decisions in people’s best interests.

People were supported with their nutritional needs and were supported to gain health advice when required.

Caring

Good

Updated 1 September 2017

The service was caring.

People were supported by caring and compassionate staff who made them feel comfortable when they provided support.

People were supported in line with their choices in a dignified and respectful way, whilst promoting their independence.

Responsive

Good

Updated 1 September 2017

The service was responsive.

People received personalised support by staff who knew people well and people’s independence was promoted.

People and their relatives were involved in the planning and reviewing of their care.

There was a complaints policy available, which people understood and complaints received had been acted on appropriately.

Well-led

Good

Updated 1 September 2017

The service was well led.

People and staff felt that the registered manager was approachable and supportive.

Feedback was sought from people and staff to inform service delivery and make improvements where required.

There were effective systems in place to monitor and manage the quality of the care provided.