• Services in your home
  • Homecare service

Archived: Right Care (Domiciliary Care Agency) Ltd

Overall: Good read more about inspection ratings

Unit 11, Colchester Business Centre, 1 George Williams Way, Colchester, Essex, CO1 2JS (01206) 369900

Provided and run by:
Right Care (Domiciliary Care Agency) Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 21 April 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 6th of October 2016 and we carried out additional phone calls to people using the service on the 7th of November 2016. The provider was given short notice because the location provides a domiciliary care service and we needed to be sure that someone would be in. This was Right Care's first ratings inspection. This inspection team consisted of one inspector.

Before the inspection, we reviewed the information we held about the service from the Provider Information Return (PIR). The PIR is a form in which we ask the provider to give us some key information about the service, what the service does well, and any improvements they plan to make. We also reviewed other information we held about the service such as from notifications. A notification is information about important events, which the service is required to send us by law.

We also attended a strategy meeting with the local authority, the provider, and relatives who had raised concerns about the service and the care and care management of their loved one.

During the inspection, we spoke to seven members of staff, including the registered manager, the registered provider, team leaders, and office staff and care staff. We spoke with seven people receiving a service from Right Care limited and reviewed information about people's care and how the service was managed. These included five people's care records, and medicine records. We also reviewed five staff files relating to training, support and employment records, and all quality assurance audits, and minutes of team meetings that the provider kept ensuring the quality of the service.

Overall inspection

Good

Updated 21 April 2017

We carried out a comprehensive ratings inspection at Right Care on the 6 October, and 7th November 2016. We gave the provider 48 hours’ notice so that we could be sure that someone from the service would be there to greet us.

Right Care is a domiciliary care provider based in Colchester, providing services within this locality and nearby areas. At the time of inspection, the service was caring for 35 people and employed 25 care staff. They provide a variety of care and support to people in their own homes, including supporting people with personal care needs, shopping, and cooking.

The service has a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the time of inspection there had been a safeguarding alert raised about the care management of one person at the service. We saw that during the inspection, the provider had made a number of changes because of the concerns that were raised, and this had improved the care management of people receiving a service.

All staff employed by the service had undergone a rigorous employment process and had been safely recruited. Care staff received the appropriate training to meet people’s needs safely and in a timely way. Regular unannounced spot checks took place on staff providing care.

Quality assurance systems were in place to check people’s risk assessments and care plans were still appropriate for people’s needs. Following a safeguarding concern where staff had not been staying for the duration on the call, but the service had invoiced for the full time, the service had implemented a new electronic system for staff to clock in and clock out so they could ensure that people received the care time allocated to them.

Good communication systems were in place and managers kept staff up to date on all changes at the service and with people’s individual needs, through meetings and memos.

Care staff contacted other health and social care professionals if people’s needs changed in order to ensure people received the right care and treatment.

Following the safeguarding alert, the service had tightened their governance processes and they demonstrated that they had learnt from errors.