We carried out a review of the data available to us about Finch Support Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Finch Support Services Ltd, you can give feedback on this service.
Finch Support Services provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 23 people were receiving personal care.
People’s experience of using this service and what we found
There were safeguarding adults’ procedures in place and the registered manager and staff had a clear understanding of these procedures. Risks to people had been assessed to ensure their needs were safely met. Robust recruitment checks took place before staff started work and there were enough staff to meet people’s care and support needs. People received support from staff, where required, to take their medicines safely. Staff had received training on COVID 19 and the use of personal protective equipment (PPE). The service had business continuity and contingency plans in place that made provisions for safe care in the event of an emergency.
People’s needs were assessed before they started using the service and care plans were in place to ensure staff could support them safely. Staff received training and support relevant to people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
People told us they were well treated and supported, their privacy and dignity was respected and they had been consulted about their care needs. People and their relatives knew how to make a complaint if they were unhappy with the service.
There were effective systems in place to monitor the quality of service that people received. Staff said they enjoyed working at the service and they received good support from the registered manager. The registered manager took people and their relatives views into account through telephone monitoring calls and their feedback was used to improve the service. The registered manager and staff worked with health care providers to plan and deliver an effective service.
The last rating for this service was good (published 24 October 2017).
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected. This inspection was prompted by a review of the information we held about this service.
People and their relatives told us they felt safe with the staff. The service had clear procedures to recognise and respond to abuse. All staff completed safeguarding training. The registered manager completed risk assessments for people who used the service which provided sufficient guidance for staff to minimise identified risks. The service had a system to manage accidents and incidents to reduce reoccurrence.
The service had enough staff to support people and carried out satisfactory background checks of staff before they started working. The service had an on call system to make sure staff had support outside the office working hours. Staff supported people so they took their medicine safely. The provider provided an induction and training, and supported staff through regular supervision and annual appraisal to help them undertake their role.
People’s consent was sought before care was provided. The registered manager was aware of the requirements of the Mental Capacity Act 2005 (MCA). At the time of inspection they told us they were not supporting any people who did not have the capacity to make decisions for themselves.
Staff supported people with food preparation. People’s relatives coordinated health care appointments to meet people’s needs, and staff were available to support people to access health care appointments if needed.
People told us they were consulted about their care and support needs. Staff supported people in a way which was caring, respectful, and protected their privacy and dignity. The registered manager developed people’s care plans that were tailored to meet their individual needs. Care plans were reviewed regularly and were up to date.
The service had a clear policy and procedure for managing complaints. People knew how to complain and would do so if necessary. The service sought the views of people who used the services. Staff felt supported by the provider.
People and their relatives commented positively about staff and the service. The service had an effective system to assess and monitor the quality of the care people received. The registered manager carried out unannounced spot checks at people’s homes and telephone monitoring to get feedback on the quality of care. As a result of these interventions the service had made improvements.
The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.