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Inspection Summary

Overall summary & rating


Updated 5 March 2020

About the service

1-2-1 5 Star Care is a domiciliary care service delivering care and support to people in their own homes living in Carlisle. At the time of the inspection the provider was supporting approximately twenty-seven people, mainly older adults. The service delivers personal care and support. They also provide community meals.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe and well supported by the service. Staff understood how to protect people from harm and abuse. Staff had been appropriately recruited, in sufficient numbers, allowing the team to deliver timely and appropriate care. One person said, "The staff are great, good workers and nice girls."

People were very satisfied with the care and support they received. Staff understood how to help with medicines and were skilled in care tasks. People had detailed care plans and were happy with the discreet and dignified delivery of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People judged that staff were well-trained and skilled. Staff had received detailed induction and training was on-going. Staff treated people with respect and, as one person said, "We have a good rapport". Staff supported people, where possible, to continue to be engaged with cultural and social activities.

The staff and people who used the service judged that the service was well organised and the management team were open and approachable. Systems were in place to make sure that people received good quality services. The team were keen to improve and develop.

Rating at last inspection

The last rating for this service was good (published 22 June 1917). Since this rating was awarded the service has moved premises. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 March 2020

The service was safe.

Details are in our safe findings below.



Updated 5 March 2020

The service was effective.

Details are in our effective findings below.



Updated 5 March 2020

The service was caring.

Details are in our caring findings below.



Updated 5 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 5 March 2020

The service was well-led.

Details are in our well-Led findings below.