8 May 2013
During a routine inspection
Our inspection was discussed and arranged two days in advance. This was to ensure that we had time to see and speak to staff working at the practice, as well as people registered with the service.
The practice had a current contract with the NHS to provide NHS orthodontic treatment. People could choose to pay for private treatment which was outside the agreed treatments of the NHS. People felt that they were given enough information about the service. People could consider their treatment options and any costs involved and did not have to make a decision immediately.
Everyone we spoke with told us they were happy with the service and would recommend the practice to family and friends. One person said, "The staff are very helpful and friendly here." Another person told us, "The treatment is excellent, I have no complaints at all." Staff were supported to maintain personal professional development and other training. This helped to ensure that people who used the service received safe treatment by a competent staff team.
The practice was well managed with quality of care and treatment continually monitored. This helped to ensure that the service was run in the best interests of the people who were using it.
During the inspection we spoke with three of the people who used the service all of whom were children and were accompanied by a parent.