You are here

Bhandall Dental Practice - Stanley Road

All reports

Inspection report

Date of Inspection: 17 September 2012
Date of Publication: 10 October 2012
Inspection Report published 10 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we have gathered about Bhandall Dental Practice - Stanley Road, carried out a visit on 17 September 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People’s views were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service had been given appropriate information regarding their care and treatment. People we spoke with told us that they had been given the information they needed to help them decide what treatment they could choose. One person said “They always explain things to me and where possible give me options”.

We saw that information was available in the waiting room about NHS charges. People we spoke with told us that they were told how much their treatment would cost before they agreed to it. One person said “I pay for all my treatment and they told me how much it would cost and then I had to sign a form to agree to it”.

The emergency contact number was available in the reception area for people to see. The provider also had a recorded message on the practice phone so that if people rang out of hours they were informed where they could get help from.

People we spoke with felt they were treated with dignity and respect whilst they received treatment. One person said: “They were all helpful and polite”. Another person said “The staff are pleasant and polite”.

Staff told us that the practice offered a service to a diverse range of people. Staff gave a good account of how they had dealt with and communicated with people who had dementia or were hard of hearing. They told us that they had verbally explained things and when needed they had written things down as well to confirm what they had said. They also told us that they gave people time and a more detailed explanation so that people were better able to understand what was being said to them. This meant that staff recognised that people had different needs and had adapted their approaches so that communication was more efficient.